1. StoryLab.ai AI Survey Question Generator
Sometimes the best way to measure your customers' experience is to ask them. If you've ever sent out surveys, you probably know that asking the right kind of questions is difficult but also very important.
Let AI help you formulate meaningful questions. Check out StoryLab.ai's AI Survey Question Generator . Simply enter your Survey topic and the AI Tool helps you formulate questions. Create a free account, buy phone number list run the AI Tool a few times, create a list of potential questions, and pick the best ones. Check it out!
2. Attest
Add Attest to your must-have list if it isn't already there. Attest is an alternative to popular survey software like Qualtrics that is popular for its simplicity.
Because the interface is so simple to use, it is ideal for people who are not trained in market analysis (such as marketers). Attest bridges the gap between the two, providing complex functionality with high-quality data from a market of millions of people while being much more user-friendly.
In a couple of hours, you could be up and running with Attest without any prior experience with research tools. Here is Attest's Guide to Qualtrics Alternatives that will give you an idea of why the former is a much better option.
3. Gladly
In terms of customer experience (CX), Volentieri is an all-inclusive platform with one goal: to make it seem more human. It has interactive voice response and a built-in voice assistant, which allows you to provide personalized phone assistance based on the caller history.
Support is available via in-app chat, email, social media and SMS. Find out a customer's name and address, lifetime value and purchase history.
People Match also allows you to match customers with agents that best fit their needs, circumstances, and preferences. Keep in mind that Gladly's theme is humanization.
They facilitate relationship building by allowing you to assign a specific support representative to each customer. Maintaining these connections can ensure satisfied customers every time.
4. Content Square
With Contentsquare , you can analyze your customers' digital experiences to learn more about their habits and the problems they face. Record user sessions so you can explore what they do on your site and improve their experience.
To track user demographics, website activity, visitor locations, and more, it may be linked to Google Analytics.
5. Genesys Cloud
You can manage your customer experiences with Genesys Cloud , a complete PBX solution. It is a top-tier cloud platform for contact centers, as it facilitates teamwork by allowing staff to discuss projects via voice, text or video.
Additionally, it provides real-time dashboards that give you a bird's eye view of the work and clients handled by each team member, regardless of their specific area of expertise.
Using AI to improve chatbots for customer support. The reporting feature allows you to track key performance indicators (KPIs) such as call volume, caller wait time, and customer satisfaction.
6. Medals
Medallia is artificial intelligence (AI) and machine learning (ML) -based customer experience management software that efficiently generates customer journey maps.
Email, messaging, social media, phone calls, and branded online chats are all great ways to engage with customers. The robust voice analytics it provides lets you evaluate every customer conversation and pinpoint areas for development.
It allows you to conduct surveys through email survey apps , mobile apps, and website to get instant feedback from your customers. Use the “Ask Now” feature to get feedback from your audience on your latest plans and developments.
7. By Hotjar
Hotjar's Watch and Ask features reveal the reason behind your customer satisfaction numbers so you know exactly what to do.
Using Hotjar’s Ask features, you’ll know exactly what your visitors are thinking as they explore your site or use your product, eliminating any margin of error when assessing customer satisfaction.
In real time, customer reactions to various aspects of the site, such as pages, functionality, and layout, can be collected through Live Feedback. If a customer is having trouble checking out on your e-commerce site, they may write your comments and indicate the problem area.