Excitement And Tradition That Always Accompany

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Customer Care, Customer Experiencecustomer Service This Christmas Will Be Different From Those Experienced In Recent Years. We Will Not See Shopping Centers Full Of People Walking Through Their Corridors, Or Crowded Streets, But The Holidays Are Approaching And With Them The Them. A Large Part Of Companies Are Already Taking Measures So That The Economic Impact Is Not So Devastating At The End Of Big Brands Know It; The Result Of The Year Is At Stake During These Holidays And This Is Indicated By Different Studies Such As That Of Kpmg.

That Is Why We Are Already Observing taiwan business email list That, Although Physical Sales Are The Most Affected By The Pandemic At The Moment, Ecommerce Is Reaching Historic Levels Worldwide And, Although It Cannot Compensate For The Slowdown Experienced By Stores, They Are Becoming A Support For Retailers To Mitigate Falls During The Holidays. And With The Growth Of Online Sales Also Come Delays And Bad Customer Experiences. The Same Study That Assesses This Growth Also Estimates That Nearly Million Packages Could Suffer Delays.



We Will Buy And Consume Much Less Outside The Home And More From Our Homes, Away From Crowds, Gels And Masks. But The Consequences Of This Transfer From Physical To Digital Commerce Can Be A Handicap For Companies In The Sector To Overcome. And It Is Not Only Limited To Purely Logistical Aspects, But To Many More Variables That Put The Sector On The Tightrope: A Substantial Increase In Returns, Lack Of Product Availability, Problems Related To Shipping And Delivery Times.