An immediate response is defined as 10 minutes or irani whatsapp group less. That’s why some companies are even ditching email entirely. WP Engine, a major hosting company, now starts all support requests via live chat. It seems to be working well for them: they haven’t gone back to email since they turned on their live chat nearly 2 years ago. So, are you ready to get started? Let’s take a look at how to do it. How does chat work? At its core, a chat is a simple window that appears on your site to display text.
Users can type it in, and you can see and respond from your backend. Your agent can also see a list of users on the site and reach out to them with a question, just like in a real store. It’s also worth noting that installing an online consultant is relatively painless these days. Basically, you’ll have to copy a few lines of code and integrate it into your site. Some tools also have direct plugins for CMS and website builders like WordPress, Wix, Shopify, etc., making the installation process even easier. Pros and cons of chat As mentioned above, chat support solution is becoming increasingly popular, especially among younger, more tech-savvy generations.