To be successful at this stage, you need to show interest and a willingness to help.
Prior agreement
Aligning expectations vs reality sums up this step well, given that we need to how to write philippine phone number understand the goals, identify which paths the lead has already taken to try to solve the problem.
As well as what steps
Pain qualification
Following the teachings of the creator of this method, you must locate 5 problems and choose 3 of them to solve , however, the pains can be in the present or in the future, and you must show how to solve them.
Budget
Before selling a service, we need to know if the lead has the budget for it and what their expectations are.
To get an idea of the financial situation, you can ask if he has already invested in products or services that would solve this problem.
Decision
Schedule a meeting and present a proposal to the decision makers; try to be polite and brief with all of them.
After-sales
It is important that the customer has a good experience during use, performs upgrades, is loyal and, finally, refers new customers.
6. Conceptual Selling
Like the previous ones, this sales methodology was developed a long time ago and has an interesting aspect.
To obtain results during its use, it is necessary to carry out active listening and have detailed knowledge of the prospects.
To put it into practice you must:
Know your customers' pain points.
What alternatives has he already used to resolve this pain?
See his knowledge of solutions.
And the importance that the lead gives to this.
Consider your customer profile and put into practice one of the tactics we discussed here.
What is the relationship between customer service and sales methodologies?
Customer service is the first contact a salesperson has with a lead, and a survey conducted by the Global Customer Service Barometer showed that 74% of customers spend more money with companies that provide a good experience.
Furthermore, good service increases retention and therefore your acquisition cost will be lower.
To offer excellent service, consider these 3 points:
Captivate the customer
Whenever you interact, try to put yourself in the other person's shoes and be proactive in helping them.
Show willingness, interest, and if necessary ask open questions to gain more insight into how to resolve the situation.
Use a multichannel platform
The main advantage is to increase the agility of service because when we centralize all channels in one place, if an attendant is busy or the service queue is full, the message can be forwarded to others, or even to another department.