You’re Starving Your Customers of Information – or Giving Them Too Much

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With IDT Express Omnichannel, you can share multimedia content and engage in rich and interactive conversations with your audience on the world’s most popular messaging apps. Using IDT Express Bulk SMS, you can reach all mobile users instantly, ensuring delivery and engagement – and use alerts to keep your audience informed with general information that matters.

2. Failing to oman telegram Engage With Your Clients
If you’re not reaching out to your customers, you need to be. Engagement is the catalyst for further engagement. Policyholders get more value from their insurers through proactive communication that helps them solve problems. For example, with IDT Express Omnichannel Messaging, you can send helpful text messages such as reminders when a premium payment is due, or to update the customer on a claim.


It’s important not to skimp on your outreach to your clients, and starve them of the vital information they may need to make critical decisions. Equally, it’s important not to overdo it.

You can use customer data to establish when and how often to send proactive messages to your clients. Consider preferred times of day, day of the week, and period in the month – all based on perceived customer needs.

Using IDT Express Omnichannel for your multichannel communications, you can enjoy reliable coverage across the globe, ensuring that your messages reach your audience, no matter where they are. You can also set up automatic failover to ensure uninterrupted communication with your customers, with a flexible failover system that guarantees your messages always find their way, even in challenging scenarios.

4. You Don’t Appreciate Your Clients Personal Worth – or Show an Understanding of Their Finances
By tailoring messages to individual customers based on their history and personal preferences, you can increase engagement and promote loyalty to your organization. To this end, you should avoid generic messages, and look for ways to show your customers that they’re more than just a policy number. This can range from simple measures like addressing customers by their names, to offering personalized discounts, and providing relevant and timely information.