General planning and control tools

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In written communication, intonation, logical stress, emotions and irony are difficult to read. Your interpretation of the text may not coincide with the author's: someone writes in all caps "URGENT!" to draw attention to an urgent issue, and it seems to you that you are being shouted at. The perception of written speech greatly depends on the situation, mood, attitude towards the person - the author of the letter. Remember this. Stick to a businesslike and polite style. If something confuses you, ask again: "Did I understand correctly that ..."


When working remotely as a team, it is very important to make the roles, tasks, and availability of each employee clear to everyone. A shared calendar, in which each team member indicates the time when they will be busy, allows you to schedule meetings without lengthy preliminary approvals. A shared task planner, a project work schedule, a australia phone number lead table of distribution of roles in the project - all these tools allow you to make everyone's work clear to the entire team, row in one direction, and avoid the "broken phone" situation. Try different software tools, choose those that are convenient for your team. Developing a habit of using them will require some effort and investment of time, but you will feel the return soon enough.

Feedback. Criticism and gratitude.

When working remotely, the focus of communication often shifts towards setting tasks, discussing what needs to be completed or redone. At the same time, it is important not to forget to note what you liked about your colleague’s work, thank them for the result. Speak directly and specifically: “Ivan, thank you for your efficiency”, “Marina, thank you for spending your time and explaining the details, it really helped me”. If you are not satisfied with something, talk about it as early as possible so that misunderstanding does not turn into irritation and conflict: “When you do ... (this and that), it affects my work ... (in this way), and I would prefer ... (desired behavior model)”. Try to speak out on a specific situation, do not generalize, criticize the solution, not the person. When completing a project, do not forget to arrange a holiday and recognize the contribution of each team member to the common cause.

Remote work with us is now forever. Discuss your rules of communication and interaction online with your team. Look for tools that will compensate for the lack of live communication. Tweak all the tools to suit yourself. Refuse what does not work. Transparency of communications and processes will allow you to build an effective and successful team.