UIS + retailCRM: 6 reasons to integrate us

[ashammi258]

UIS and retailCRM have combined their capabilities! UIS telephony integrated with the retailCRM database will make communications with clients more convenient and targeted, save employees' time on filling out client cards and save detailed information about all calls.



Calling any number is easy

From the retailCRM interface, you can call any phone number - just click on it, and the Virtual PBX will do the rest itself.



Incoming call will not be lost

Notification of an incoming call will not only bahamas phone numbers immediately notify about the call, but also save time on working with the retailCRM database. You will immediately receive information about the calling client or will be able to create a new client or order in real time.



All conversations are recorded

Listening to calls is a quick way to sort out a problematic situation or monitor the work of employees. Call recordings will be saved in retailCRM, and you can easily find the required call in the card of the order you are interested in.



The client's call will be answered by a personal manager

Routing incoming calls to responsible employees will optimize the call center workload and please customers.



If an employee goes to lunch

Employees can manage their own status (online/offline) - this automatically routes incoming calls only to where you are ready to receive them.



Analytics will reveal the sources of calls

If you use UIS call tracking , retailCRM analytics will be supplemented with data on the sources of requests.


retailCRM is a specialized CRM system for managing an online store in a “single window” mode.


Automate order processing and marketing
collect a 360 client portrait
segment customers based on their behavior
manage product distribution and delivery services
Control your business with end-to-end analytics