After purchasing the product
Posted: Mon Dec 23, 2024 8:08 am
Script stage Script Script
Greetings Sergey Nikolaevich, my name is Anton Morozov, the company "Italian Furniture". We cooperated with you in November last year - you bought a built-in kitchen, our manager Oleg Demin worked with you then, do you remember?
Assessing the situation Is it convenient for you to talk now?
Clarification Sergey Nikolaevich, Oleg was russian phone numbers example promoted in January, now he holds a management position. He gave me a list of clients he worked with at that time. I decided to call to get to know you and if you have any questions, I can answer them.
Develop communication and communicate your goal Let me remind you, my name is Anton Morozov. I will send you a message to your phone with my contacts, you can contact me with any question related to furniture. Okay?
Then ask:
By the way, how is your built-in kitchen?
Product presentation Sergey Nikolaevich, our company has received new products from Italy this week. In addition to kitchens, they brought upholstered furniture and more. I invite you to visit our store and take a look at the new products, some of them may catch your eye. What do you think about this?
In case of consent When is it convenient for you to come to us, on weekdays or weekends? (We agree on the client's visit)
In case of refusal Sergey Nikolaevich, perhaps one of your friends or relatives is currently updating the interior of their home. Do you think I can invite someone to our store to look at new furniture from Italy?
We make our final decision and say goodbye. Sergey Nikolaevich, thank you for your time! If anyone in your circle is looking for furniture, please direct them to me?
Then:
Thank you, Sergey Nikolaevich, for the conversation! Good evening to you.
Greetings Sergey Nikolaevich, my name is Anton Morozov, the company "Italian Furniture". We cooperated with you in November last year - you bought a built-in kitchen, our manager Oleg Demin worked with you then, do you remember?
Assessing the situation Is it convenient for you to talk now?
Clarification Sergey Nikolaevich, Oleg was russian phone numbers example promoted in January, now he holds a management position. He gave me a list of clients he worked with at that time. I decided to call to get to know you and if you have any questions, I can answer them.
Develop communication and communicate your goal Let me remind you, my name is Anton Morozov. I will send you a message to your phone with my contacts, you can contact me with any question related to furniture. Okay?
Then ask:
By the way, how is your built-in kitchen?
Product presentation Sergey Nikolaevich, our company has received new products from Italy this week. In addition to kitchens, they brought upholstered furniture and more. I invite you to visit our store and take a look at the new products, some of them may catch your eye. What do you think about this?
In case of consent When is it convenient for you to come to us, on weekdays or weekends? (We agree on the client's visit)
In case of refusal Sergey Nikolaevich, perhaps one of your friends or relatives is currently updating the interior of their home. Do you think I can invite someone to our store to look at new furniture from Italy?
We make our final decision and say goodbye. Sergey Nikolaevich, thank you for your time! If anyone in your circle is looking for furniture, please direct them to me?
Then:
Thank you, Sergey Nikolaevich, for the conversation! Good evening to you.