Assign Help Desk tickets based on resource skills
Posted: Mon Dec 23, 2024 6:03 am
Furthermore, with Spotlight HubSpot it was announced that it is also possible to integrate cards with data relating to a specific App integrated with the platform. For example, it is possible to always have at hand the company tool for digitally signing contracts; or the one for analyzing the financial health of our customers.
Customer service
Post-sales also had space at the czech republic phone number sample HubSpot Spotlight this fall. We have selected this new feature in particular, which we believe to be very interesting for optimizing internal processes.
The right person to handle every request
When defining your customer care team, you can indicate the skills that distinguish each HubSpot user. This way, every time a new ticket arrives, it is automatically assigned to the person with the most suitable skills to resolve it.
Mauro is a product expert, he handles product tickets. Alessandra is the best at administrative management and users with this type of doubts will be assigned to her.
Customer service
Post-sales also had space at the czech republic phone number sample HubSpot Spotlight this fall. We have selected this new feature in particular, which we believe to be very interesting for optimizing internal processes.
The right person to handle every request
When defining your customer care team, you can indicate the skills that distinguish each HubSpot user. This way, every time a new ticket arrives, it is automatically assigned to the person with the most suitable skills to resolve it.
Mauro is a product expert, he handles product tickets. Alessandra is the best at administrative management and users with this type of doubts will be assigned to her.