However, there are average figures that can be italy business mailing list used as a starting point. Average quantity On average, a call center operator is capable of making to calls per shift. This number depends on the specifics of the work, the purpose, and the time required for each call. For example, if we are talking about cold sales, the operator will probably make fewer calls due to longer communication with each client. In the case of simple information calls, the number of contacts can be significantly higher.
In practice, you should focus on the figure of calls per hour, which, with an eight-hour working day, gives about However, this figure can change depending on the quality of the contact list, the average duration of the call, and the technical equipment of the center. (KPI) of an agent is not limited to the number of calls made. It is important to evaluate the quality of each contact, the percentage of successful calls and the time spent on their implementation.