Message scheduling.
Creation of campaigns via WhatsApp and SMS.
Integrations with the main CRMs on the market.
Chatbot.
Quick reply saving.
Statistics related to service, such as the average time to be served and the main topic of conversation.
Schedule a free trial and get to know the platform via WhatsApp (14) 3281-1338 .
Virtual assistants
The chatbot is a trend that will continue to be present in 2024 and that philippines country code number balances the relationship between automation and humanization.
One of the main advantages of this trend is that the virtual assistant can guide the user on:
Holidays.
Opening hours.
Protocol number.
Evaluate customer satisfaction.
Transfer the message to another department.
Answer frequently asked questions.
Include custom fields.
The success generated by Chat GPT, an algorithm that uses artificial intelligence to provide answers on any subject, shows us the power of technology in providing support to customers.
In January 2023, the site had already reached the mark of 100 million monthly users, a record considering that it was launched in November 2022.
Fluid interactions geared towards the public’s needs.
At Digisac you can configure a chatbot according to your needs.
Check out some content related to this topic.
Chatbots and conversational flow: Simplifying digital interaction
Digisac robot: tips for keeping it running smoothly –
Chatbots: how to generate leads using them –
Decentralized service
Decentralized service can be connected to omnichannel because it allows the customer to receive quality service regardless of the channel they use to interact with your company.
If you have different sectors such as:
Support.
Product development.
Marketing.
Financial.
You can direct the customer to the group responsible for resolving that need; this is one example of decentralized service that increases the quality and agility of support.
One of the lessons we can learn from omnichannel is precisely to ensure that all team members have access to customer information so that both can resolve a query and exceed expectations, regardless of the service channel.