To create your service script, keep the following points in mind:
Know your audience: Before you start writing your script, it’s important to understand who philippines code number your customers are and what their needs are. This will help ensure that your chatbot provides relevant and helpful answers.
Clarity and conciseness: Keep chatbot messages simple and straightforward. Avoid using jargon or complex language that could confuse customers.
Use canned responses: For frequently asked questions, create canned responses that your chatbot can provide immediately. This saves time and provides a more streamlined customer experience.
Integrate human responses when needed: While chatbots are great for answering simple questions, it’s important to have the ability to escalate customers to human support when needed. Make sure your script includes this functionality. At Digisac, this is possible through call transfer.
Continuously test and optimize: Don’t just create a script and leave it there. It’s important to test your chatbot regularly to identify areas for improvement and make adjustments as needed to ensure it continues to deliver a high-quality experience.
What not to do when creating a chatbot for WhatsApp?
In addition to the tips mentioned above, it is also important to be aware of common mistakes to avoid when creating a chatbot for WhatsApp.
For example, you should avoid being too robotic. Even if conversations are automated, it is important to always maintain a humanized approach when interacting with customers. To do this, avoid generic and personality-free responses.
Another mistake that can harm chatbot support is the lack of a clear exit for human support. If your customer needs human assistance, make sure it is easy and clear how to request this option.