Simple and Complex Number Porting

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Ideally, you should get the Customer Service Report by email. This will be easy to forward on to the customer service team at your new provider. Call the new company and ask for the case number of your port. That might be called a “ticket number.” Write the number into the email that you send them with the Customer Service Report as an attachment. That way, there can be no confusion over who you are and what case the report relates to.

If your current provide hong kong telegram r sends the Customer Service Report as a printout in the mail, mail this on to your new provider with a cover letter that includes your case number.


Telecoms providers classify services as “simple” and “complex.” A complex service has a lot of extras on the account, such as video conferencing, call forwarding, ringing groups and so on. Complex numbers may take longer to port. In order to make your number transfer take less time, simplify your account and strip off all extra services before you request to port it to another carrier.

Another issue that could make your number complex is if you got it through a special deal. If you got a big discount when you signed up for your existing service because the contract included a clause in which you surrendered the right to transfer the number, your carrier will probably tell you about that condition if you call them and tell them you intend to move your number.

You might be able to get around the transfer ban by upgrading your account to a deal that does not have that condition in it. You might also be able to pay a fine to get around the ban. If none of these options are possible, you probably won’t be able to port your number to a new network.

Another reason for a transfer block is if you have an internet service associated with the number. You might not realize this is the case, but if you gave your number when you signed up for the internet, they may be using that as an identifier for your broadband service.