However, customer communication can be taken over by a specific department or spokesperson, when the discussion is no longer openly visible. One-on-one contact is the most suitable to resolve the case. Webcare always stays informed of the latest status. It can happen that customers communicate via multiple channels and then it is important to present yourself clearly on all channels.”
“We use Buzzcapture , in the cloud. I did extensive research and weighed up what would saudi arabia mobile phone number list work well for us. For us, a very good workflow was needed that fits our simple processes. The alert function is ideal for us. The right people are continuously informed of online reporting about our brands. If necessary, we can assemble a crisis team on Saturday evening.
What is also really cool: Buzzcapture maintains very personal contact and really thinks along with us. They also have good insight into our industry. These are things I could not find with the international providers. All in all, Buzzcapture has a good price-quality ratio for us with a full license for € 50,000 per year. In 2011, it turned out to be significantly cheaper than tools like Radian6 .”