Provide a Frictionless Account Opening Process

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Typically, a customer’s first point of contact with your banking institution will be at a stage when they are looking into the various financial services options available, and perhaps looking to open an account. Providing them with clear information about what you have to offer, and making it easy for them to get netherlands telegram started with your organization will create a good first impression – one that you can nurture as the beginning of a long-lasting and mutually beneficial relationship.

You might for example offer a fully online account opening process, which eliminates the need for customers to visit a physical branch. From a practical perspective, you could achieve this by offering account opening as a feature of your mobile app, or by reducing the number of clicks required to open an account on your web portal.

For an expedited onboarding process, you will also need a secure and real-time mechanism for digital verification. With IDT Express Omnichannel for example, you can enhance customer authentication and security with one-time passwords (OTP) and two-factor authentication.

3. Provide Digital Experiences in line with Customer Preferences
The overall customer experience for banking consumers will be the sum of many parts. These may range from a phone call to your customer service division, to an account balance check, or the initiation and completion of a fresh transaction.

Deloitte research reveals that 70% of consumers consider a consistent experience across channels to be extremely or very important in choosing their primary bank. In the context of digital experiences, this requires customer interactions which are conversational, and channel agnostic. In other words, banking customers should be able to move a conversation to a new channel (from email to a phone call, for example) without losing the context of their transaction history and previous