What is Cloud PBX

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Content
How Virtual PBX Works
What is a virtual number
Prospects for the implementation of cloud technologies
What are the key features of a cloud PBX?
How to connect a cloud PBX
Setting up a virtual PBX
Tariffs
A virtual PBX is, in simple terms, an IP PBX that is hosted italy phone numbers on the provider's server, not the user's. What is the key feature of a cloud PBX? The user gets access to managing the settings via the Internet. The solution is a convenient alternative to a hardware or software telephone station. Such a system does not require installing equipment directly in the office. Cloud technology allows you to receive up to 100 calls simultaneously. Thanks to the settings, you can create an optimal call processing route, use the voice menu, record conversations and use voice mail.

We can say that Virtual PBX is, in simple terms, telephony with more advanced functionality than traditional means of communication - call recording, calls in 1 click. Many companies today have already switched to cloud platforms. In this article, we will tell you what the key features of cloud PBX are and how to connect it.


How Virtual PBX Works
How do the various functions and scenarios of a modern virtual PBX work? On the website, in advertising materials and in other sources, the company can indicate a single phone number so that clients and partners can call it on a multi-channel line. When a call comes in to such a number, the system offers the subscriber to select the desired department. The voice menu will allow the client to contact the operator, place an order or solve the problem. Then the call is sent to the desired specialist. With other system settings, an incoming call can be sent to the desired department immediately. An employee can receive a call on a mobile phone or other device, while being in the office or outside it. The question of what are the key features of a cloud PBX can be answered, among other things, by the wide range of call management options.

It is possible to put a call in a queue or redirect it. Virtual PBX is, in simple words, receiving calls to the maximum and preventing customer losses due to workload. You can record a voice greeting for free.


What is a virtual number
The virtual phone number is serviced by the Virtual PBX without the mandatory use of SIM cards and other physical media. It is not tied to the office, and the enterprise can change the address without changing the corporate phone number for calls. Call applications allow, even without using telephone equipment, to work with the cloud PBX from any location.

You can get only one number from the provider, but connect many employees to it. Thanks to this, the client will definitely get through.

Using UIS telephony, you can connect both the federal 8-800 number and city and mobile numbers. In addition, being anywhere in Russia or in another country, you can include a number in the code of the city you need. You can choose a regular or beautiful number. The capabilities of the virtual PBX also allow you to save your old corporate number.


Prospects for the implementation of cloud technologies
Every year more and more companies learn about what a cloud PBX is. The growing popularity of cloud technologies is due to the economic efficiency of virtual telephony. By reducing staff costs, an enterprise can at the same time increase the number of remote operators, increasing the capabilities of the call center. It is not surprising that over time, cloud services are becoming the main direction in the field of business communications.

The functionality of virtual telephony provides many opportunities for analyzing calls and employee work, tracking discipline in call centers online. Cloud PBX successfully integrates with other IT services of the client company, which expands its capabilities. Virtual PBX is, in simple words, a multifunctional IT platform that is “friendly” to other services. On the company's website, you can install popular callback and chat widgets, requests from which are collected in a single interface for all channels.

What are the key features of a cloud PBX?
The question of what is the key feature of a cloud PBX can be answered very briefly: functionality. This is what makes the use of virtual PBX relevant for almost everyone who sells goods or services. Virtual PBX is, in simple terms:

Automation of business processes, elimination of routine and, as a result, increase in sales.
Improving the learning ability of employees, timely detection of errors in communications.
Free communication within the company network.
Ease of scaling as your business grows rapidly.
A single platform with call tracking and end-to-end analytics services (tracking advertising effectiveness).
Wide integration possibilities with third-party services.
Managing calls from CRM.
Reducing the company's expenses on organizing communications.
Quick registration of access to your account.
Settings that do not require special knowledge.
No binding of an employee's workspace to a specific computer or other device.
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How to connect a cloud PBX
To access cloud IP telephony services , you need to select a provider and a virtual number for your company. Decide on the number format (city and which region, mobile, federal 8-800) and select a combination of numbers.

Having planned the connection of a virtual PBX, it is worth paying attention to the provider's reputation, to find out the brand's position in the market. We recommend focusing on the issues of connection stability and technical support.

The choice of specific services and functions will depend on the needs of the business. Formulate the tasks and describe them to the provider's managers so that they can select the right solution for you. A competent virtual PBX provider is, in simple terms, a business expert who knows how to adapt telephony to the needs of the company.

The same is true for choosing a tariff. In the case of UIS, you can simply list your needs when contacting them, and the staff will offer the best tariff themselves.

Setting up a virtual PBX
The key feature of a cloud PBX is the flexibility of the settings of functions that the provider can perform for you remotely:

Connecting employees and assigning them internal numbers.
Adding an employee work schedule. This is important when setting up call scenarios. For example, so that the virtual PBX forwards a call from a caller outside of working hours to the duty officer.
Setting up call distribution and forwarding logic depending on the company's structure and work schedule. It can be set up so that incoming calls are sent to all operators at the same time, or depending on the employees' competence.
Installing a calling application on your computer or smartphone or connecting a SIP phone.
Connecting additional options - voice menu, voice greeting, auto-call, etc. Connecting and configuring integration with CRM. Connecting call tracking and much more.
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Tariffs
Cloud PBX UIS is distinguished by flexible pricing. UIS offers 3 tariffs - First Step, Universal and Maximum.

Don't forget that the key feature of a cloud PBX is its functionality and flexibility of settings. Basic settings are included in the basic solution. The following services may depend on the tariff:

choice of regular, bronze, silver, gold and platinum numbers;
Possibility of connecting 1, 3 or 10 numbers;
connection to telephony for 3, 5 or 10 workstations.
Virtual PBX is, in simple terms, not only a beautiful corporate number, but also wide opportunities for communication with clients: multi-channel communication, call forwarding, the ability to connect any employee to the conversation, automatic informing the client about the order status (if integrated with CRM).