Results Thanks to the activation of the Robot Controller function, the share of lost calls was reduced by almost half in the first three months. Operators noted the convenience of automatic callback: “I feel calmer this way”, “I am much less nervous about the client losing their temper”.
Due to the better quality of processing of the client base, the developer managed to optimize not only advertising costs: a decision was made to abandon the plan to expand the contact center, which would have required significant financial investments. Thus, the inexpensive Robot Controller has become a reliable assistant in processing incoming requests in such a complex and expensive market segment as real estate.The larger the company becomes, the more difficult it is to organize internal and external communications.
including those located in different cities, and your own PBX does not benin cell phone number list always cope with this. We tell you how to enhance its capabilities without giving up expensive equipment. Features of the MCN Telecom client Our customer is a large Russian corporation in the field of construction materials, with production facilities and branches throughout Russia.