User Agreement Our website uses cookies. By continuing canada mobile number to use the site, you agree to the processing of personal data in accordance with Privacy Policy. It's clear About the company Call center services Industry solutions Success Stories Stock News FAQ Contacts ---- Callback Call center — About the company — Infotell Blog — How are Infotell call center operators trained? How is the training of Infotell call center operators conducted? Telephone interview The initial selection of candidates for an interview is conducted over the phone. Given the specifics of the vacancy, this method of “looking” at the future operator is effective.
First of all, Infotell recruiters discuss the work schedule, salary and internship conditions with candidates during a telephone interview. At this stage, Infotell employees already have the opportunity to check the person for work “on the phone”: clarity of diction, speed of speech, literacy, communication skills. The work of call center operators also requires such qualities as stress resistance, punctuality, motivation and non-conflict. During a telephone interview, recruiters evaluate the person’s compliance with the requirements of the position. Candidates who fit the operator profile of the project on which the selection is being conducted are transferred to the Infotell training department.