One of the most important functions of practice management software is handling the diary schedule. In many practices today, the software will allow patients to book appointments online which can uk companies email list save a lot of receptionist time, although some practices today, certainly some NHS practices, have trained receptionists up to a level where they can ascertain whether a patient should see the doctor or might be better referred to the practice physiotherapist, for instance, which is where the doctor would send him or her in any case.

This can save a doctor's time. In addition to arranging the diary - booking appointments, altering them, and cancelling them - the diary scheduler will also take care of things such as spotting and filling vacant appointment slots and allowing for doctors and practice staff holidays and other absences such as attending a convention, for instance. The diary scheduler will also automatically send emails and/or texts to patients to remind them of their appointment and in order to reduce no-shows.